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This Shipping Policy outlines how Finysta.com processes, dispatches, and delivers customer orders. Our goal is to ensure fast, safe, and reliable shipping across all supported regions. The following paragraphs explain estimated shipping times, charges, packaging methods, courier handling, exceptions, and customer responsibilities.
Order Processing Timeline
Orders placed on hazelchocolate.in are processed within 24–48 working hours. Processing involves inventory checks, payment verification, packaging, and coordination with courier partners. Orders placed during weekends or public holidays may take additional time.
Delivery Timeframes
Delivery times vary depending on the customer’s location, courier service availability, and product type. Typically, deliveries occur within 2–7 business days. Rural or remote locations may require additional transit time.
Shipping Charges
Shipping charges are calculated based on product weight, packaging dimensions, delivery distance, and shipping mode. Some orders may qualify for free shipping during promotional offers, cart value thresholds, or subscription benefits. All applicable shipping fees will be displayed at checkout.
Order Tracking
Once shipped, customers will receive an SMS or email containing a tracking number and courier details. This allows realtime tracking of the shipment status. hazelchocolate.in is not responsible for delays caused by inaccurate customerinformation.
Packaging Standards
We take extensive measures to ensure products are packed securely to avoid damage during transit. Chocolates items are sealed in moisture-resistant packaging.
Address Accuracy
Customers must provide accurate and complete address details, including landmarks and active contact numbers. Incorrect information may lead to delivery failures, delays, or additional redelivery charges.
Failed Delivery Attempts
If the courier attempts delivery and the customer is unavailable, additional attempts may be made. If all attempts fail, the product may be returned to the warehouse, and reshipping charges may apply.
International Shipping
Currently, hazelchocolate.in supports shipping only within India. International shipping may be introduced in the future with updated terms.
Logistics Partner Responsibilities
Finysta.com works with reputable courier partners who follow industry standards for safety, tracking, and handling. However, delivery timelines are subject to courier policies, weather, strikes, and other factors beyond our control.
Damage During Transit
If a product arrives damaged, customers must report it within 24 hours. Photographic proof of the damaged package or item may be required for investigation.
Undeliverable Locations
Some locations may not be serviceable due to courier limitations. Customers will be informed if their pincode is not deliverable at checkout.
Delays Due to External Factors
Deliveries may be delayed due to natural disasters, political unrest, public holidays, heavy rainfall, or pandemics. Finysta.com will make reasonable efforts to minimize disruptions.
Order Splitting
For large orders or multi-category purchases, items may be shipped in separate packages based on warehouse availability.
Policy Changes
hazelchocolate.in reserves the right to modify the Shipping Policy as needed. Updated versions will be posted on the website.