Refund policy

Due to the perishable nature of chocolates and food products, we do not accept returns once the order is delivered.

Eligible Refund Cases

Refunds/replacements are only applicable if:

• Wrong product is delivered
• Product is damaged during transit
• Item is missing from the order

Claim Process

• Customers must contact us within 24 hours of delivery.
• Unboxing video and product images are mandatory for claim verification.

Refund Timeline

Approved refunds are processed within 5–7 business days to the original payment method.

Non-Refundable Cases

We do not provide refunds for:

• Taste preferences
• Minor packaging damage
• Delays caused by courier services
• Incorrect address provided by customer

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Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once shipped, cancellation requests will not be accepted.
• Refunds for prepaid cancelled orders will be processed within 5–7 business days.